Complaints
We aim to provide a responsive service to our residents. Your comments about our service are always valued as there is no-one better placed to identify the things that we can do better for you.
So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently according to our Complaints Policy.
The Housing Ombudsman's Complaint Handling Code sets out good practice for how landlords handle complaints.
The code supports effective complaint handling alongside learning for landlords. It aims to help landlords resolve residents' complaints quickly.
Read more about the code on the Housing Ombudsman site.
The Housing Ombudsman expects landlords to carry out a yearly self-assessment to make sure they are complying with the code.
We are committed to learn from complaints so we can improve our service to residents. For more information on this, please read the Annual Complaints Performance and Service Improvement Report.
